Last updated: 14 November 2026
This privacy policy explains how Taharah Cleaning Services (SSM registration no. 202403182639 (PG0558486-X)) (“Taharah”, “we”, “us”) collects, uses and protects your personal data when you visit taharahcleaningservices.com or use our carpet cleaning services. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).
1. Personal data we collect
Information you give us when you contact or book with us, mainly through WhatsApp, phone or email:
- Your name and phone number
- Your address, for carpet pickup and delivery
- Carpet details, such as type, size and photos you send
- Your messages and booking history with us
- Payment records for your booking
Information collected automatically when you browse this website:
- Device and browser information, IP address and approximate location
- Pages you visit, how long you stay, and the link that brought you here
- Actions such as tapping the WhatsApp button or using the price calculator
This website has no account sign-up and no online payment, and the price calculator does not store the sizes you enter.
2. How we use your data
- To respond to your enquiries and give you a price quote
- To arrange pickup, cleaning and delivery of your carpet
- To issue receipts and keep business and tax records
- To ask for feedback or a review after your service
- To understand how visitors use the website and improve it
- To measure our advertising, if you reached us through an ad
- To meet our legal obligations
We will only send you promotional messages if you have agreed to receive them, and you can ask us to stop at any time.
3. Cookies and analytics
This website uses Google Tag Manager, which may load tools such as Google Analytics and advertising measurement tags. These tools use cookies and similar technologies to collect the browsing information described above. The data is used in aggregate to understand website traffic and the performance of our ads.
You can block or delete cookies in your browser settings, or install Google’s opt-out add-on at tools.google.com/dlpage/gaoptout. The website still works if cookies are blocked.
4. Third-party services
To run this website and our service, we use these providers, which may process data on our behalf, sometimes on servers outside Malaysia:
- Cloudflare: website hosting and security
- Google: Tag Manager, Analytics, Maps (the embedded map) and Google reviews shown on the site
- WhatsApp (Meta): when you message us on WhatsApp
- Facebook, Instagram and TikTok: if you follow the links to our social media pages
Each provider handles data under its own privacy policy. We do not sell your personal data, and we only share it with others when needed to deliver our service, such as with our own pickup team, or when required by law.
5. How long we keep your data
We keep booking and customer records for as long as needed to provide our service and handle any follow-up, and for as long as Malaysian law requires us to keep business and tax records. After that, we delete or anonymise them.
6. How we protect your data
We take reasonable steps to protect your personal data from loss, misuse and unauthorised access, including limiting access to staff who need it to serve you. No method of sending data over the internet is completely secure, but we work to protect the information you share with us.
7. Your rights
Under the PDPA, you may:
- Ask to see the personal data we hold about you
- Ask us to correct data that is inaccurate or out of date
- Withdraw your consent, or ask us to stop using your data for marketing
- Ask questions or make a complaint about how we handle your data
Contact us using the details below. We may need to verify your identity first, and we will respond within the time the law allows.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
9. Contact us
Taharah Cleaning Services
11, Jalan 1/2B, Taman Kajang Utama, 43000 Kajang, Selangor
WhatsApp: 012-580 5271
Email: info@taharahcleaningservices.com
This policy is provided in English and Malay. If there is any difference between the two, the Malay version prevails.